Page 1 of 3 123 LastLast
Results 1 to 15 of 37

Thread: Holden & Ford Fail Quality Test, Says New Survey

  1. #1
    Join Date
    May 2004
    Location
    Australia.
    Posts
    12,833

    Holden & Ford Fail Quality Test, Says New Survey

    Top secret! The quality survey every car buyer must see

    Richard Blackburn, The Sydney Morning Herald, 11/05/07


    The results of an independent quality survey conducted every six months for car makers have never been made public. Until now. RICHARD BLACKBURN reports in this Drive exclusive.

    European and Australian cars consistently lag behind their Asian competitors in quality, according to confidential industry figures obtained by the Herald.

    The Australian New Car Buyer Survey, carried out on behalf of the industry by respected researcher ACNielsen, shows that the locally designed and built Holden Commodore and Ford Falcon have more faults in the first five months of ownership than their competitors in the large-car class, the Japanese-built Nissan Maxima and the Korean-built Hyundai Grandeur.

    Half of all Falcon owners - and almost the same number of Commodore owners - will have a fault in their vehicle in their first five months of ownership, the survey reveals. But owners of a Mazda, Suzuki, Honda and Nissan are likely to be delighted with their purchase with lower than average fault rates.

    The figures obtained by the Herald cover the period from January to June 2006. The Commodore figures tally with the experience of the Drive team, which found quality issues with the majority of the new VE models we tested. In Australia, the ACNielsen New Car Buyer Survey is carried out every six months and car companies share quality information with each other on the proviso that no one publishes the results.

    The top 10 brands in Australia -which together make up almost 85 per cent of the market - all pay for the service, which is believed to cost each of them about $250,000 a year. Prestige brands, with the notable exception of Mercedes-Benz, subscribe to a separate survey that doesn't include quality figures (see separate story).

    The figures confirm similar surveys overseas, which have shown that US- and European-built cars largely lag behind Korean and Japanese cars on quality. They also reinforce the results of a recent Roy Morgan Research survey on customer satisfaction for nine of the country's biggest brands, in which Holden, Mitsubishi and Ford were ranked in the bottom three places. But in addition to measuring actual vehicle faults the ACNielsen survey also measures customer satisfaction and their perception of quality. In this regard, the survey shows that while fault levels may be higher than expected, this does not mean customers are unhappy.

    For example, some Volkswagen models recorded a higher than average number of actual faults but figures from another part of the survey show customer satisfaction is high. ''We are very happy with our customers' perception of the quality of our brand,'' says Volkswagen Australia spokesman Matthew Wiesner. He says there are pros and cons of making the data available to the public. ''I don't think showing customers the figures is necessarily going to improve quality. We do that anyway.''


    :More below follow the link:
    http://www.drive.com.au/Editorial/Ar...eID=39115&vf=2

    Interesting thing is holden and ford are not alone, There European mates aren't much if any better.. Maybe it's time we all started to think Japanese build quality??.
    Last edited by SlickHolden; 05-10-2007 at 11:38 PM.
    "Just a matter of time i suppose"

    "The elevator is broke, So why don't you test it out"

    "I'm not trapped in here with all of you, Your all trapped in here with me"

  2. #2
    Join Date
    Apr 2003
    Location
    St Marys Western Sydney
    Posts
    20,953
    It seems theres confusion over whether the Camry is a large or medium sized car Most likely they meant to put Aurion under large...
    I am the Stig

  3. #3
    Join Date
    Jan 2006
    Location
    Auckland, New Zealand
    Posts
    376
    Japs certainly making everyone else look pretty average.....not a good look for Ford being at/near the bottom in all segments there. Interesting to see VW at the bottom of 3 of the segments.
    I am a New Zealander, and I hate Greg Murphy. Yes, we exist.

  4. #4
    Join Date
    Sep 2004
    Location
    Adelaide, Australia
    Posts
    2,496
    Surprising the Falcon rates so low seeing the BA/BF are at the end of their model cycle and suprised the Commodore rated better than the Falcon seeing its a new model.

    Glad the Prado polled well, seeing that will probably be in the driveway when I get another car
    SA IPRA cars 15, 25, 51 & 77
    Sharperto Racing IP Corollas
    http://www.sharperto.com.au/

  5. #5
    Join Date
    May 2004
    Location
    Australia.
    Posts
    12,833
    Is it fair to rate a car on 6 months only??, I'm sure in 12 months to 10 years Ford and Holden would get back some large ground.. Still we rate ourselves on European looks and quality's and we seem to be on par with that.
    A guy on the GMinsiders forum was scared the VE would come with problems to the U.S he hopped they fixed these problems before it came, I told him " Problems and all it's build quality is still above GM U.S standards'
    "Just a matter of time i suppose"

    "The elevator is broke, So why don't you test it out"

    "I'm not trapped in here with all of you, Your all trapped in here with me"

  6. #6
    Join Date
    Aug 2003
    Location
    ACT,Canberra Australia
    Posts
    6,086
    What a crock. Theres alot of cars there that I know are shit and many that rated well early have poor longevity (as slick pointed out) mitsu outlandish top of the light 4x4 list that made me laugh and vectra getting a 50% rateing Its more then that and theres a 100% chance of major mechnaical and computer woes in the near future of ALL them. And subaru wrxs and sti version to this day are takeing off fast and leaving their gearboxes behind.....

    They seem to only caputre bit and peices of the market I noticed some very unpopular euro cars in there but none of the more popular models (ie renault megane) and fancy VW bottoming most lists (and even a reverse podium in the med cars)

    Now here something I dont beleive either the adventra being the most unreliable car on the study? I call B/S to that ive been selling parts for them for years and while they may be slow,unnecconmoical and handle like a boat but they ahure as shit do one thing well (unless you take them off road) and thats hold together.

    And you used an oxymoron slick you said build standards and GM US int he same sentance

    Some neat stats but for the most part I call B/S
    Lifts heavy things and hits hard......also eats as much as 2/3 people and sleeps 10 hours a day!

  7. #7
    Join Date
    Apr 2003
    Location
    Rozenburg, Holland
    Posts
    27,329
    looking at the position of the VWs I can only laugh. Either these are made in Australia, or the quality standards in Oz differ completely from what we are used to....
    "I find the whole business of religion profoundly interesting, but it does mystify me that otherwise intelligent people take it seriously." Douglas Adams

  8. #8
    Join Date
    Aug 2003
    Location
    ACT,Canberra Australia
    Posts
    6,086
    the defintly arnt made here. I ofetn dispute our journalists here I blame them for these relusts not the cars.
    Lifts heavy things and hits hard......also eats as much as 2/3 people and sleeps 10 hours a day!

  9. #9
    Join Date
    Feb 2005
    Location
    Barcelona
    Posts
    33,489
    Quote Originally Posted by henk4 View Post
    looking at the position of the VWs I can only laugh. Either these are made in Australia, or the quality standards in Oz differ completely from what we are used to....
    German engineering is just a myth. We should all buy Alfa Romeos from now on...
    Lack of charisma can be fatal.
    Visca Catalunya!

  10. #10
    Join Date
    Feb 2006
    Location
    Redneckville, AL
    Posts
    622
    This isn't the first time I've seen Volkswagen's build quality questioned. I cannot speak for European or Australian Volkswagens, but all models sold in the US with the exception of Passat and Phaeton are built in Mexico. German engineering isn't a myth, instead Mexican engineering is a joke.

  11. #11
    Join Date
    Jun 2005
    Posts
    4,031
    For me what is most interesting about the veedubs is they were rated woefully for 'subjective quality' yet had high 'perceived quality'

    Thats a dichotomy if ever I heard one. Personally I think there's a lot to be disseminated from blatant contradictions like this, re ownership perceptions vs ownership realities

    Number one on my list would be that these amateur-derived verdicts of quality ratings via 'customer satisfaction' surveys should be regarded as belonging in the gobbledygook category of spin. In other words there can obviously be a veritable gulf between subjective fact and perceptive delusion

    So if you want a genuine indication of product quality as regards reliability you're better off ignoring the owner's ego and instead just stick to the bald facts on breakdowns and warranty claims

  12. #12
    Join Date
    Apr 2007
    Posts
    14
    Quote Originally Posted by Falcon500 View Post
    And subaru wrxs and sti version to this day are takeing off fast and leaving their gearboxes behind.....
    now there is some total and utter BS

  13. #13
    Join Date
    Aug 2003
    Location
    ACT,Canberra Australia
    Posts
    6,086
    Quote Originally Posted by bypopulardemand View Post
    now there is some total and utter BS
    Ok ill bite What proof do you have they dont? You have proven several times by adding 4 odd word posts that you either like to say very little or know very little and never add anything in the process!

    Ok now you post your proof and ill post mine.

    Nows your chance son now either put up or shut up
    Lifts heavy things and hits hard......also eats as much as 2/3 people and sleeps 10 hours a day!

  14. #14
    Join Date
    Nov 2004
    Location
    brisbane - sub-tropical land of mangoes
    Posts
    16,251
    to be fair i've never seen problems with the STi transmissions but the WRX ones are piss weak.
    Andreas Preuninger, Manager of Porsche High Performance Cars: "Grandmas can use paddles. They aren't challenging."

  15. #15
    Join Date
    Aug 2003
    Location
    ACT,Canberra Australia
    Posts
    6,086
    Quote Originally Posted by clutch-monkey View Post
    to be fair i've never seen problems with the STi transmissions but the WRX ones are piss weak.
    They arnt as much of a problem now that they have switched to the 6 speeder but they still arnt the strongest box. I know one case where hes already had several problems and ive got some good friends who work at our local STI dealer (rolfe group) so if he wants to trash talk hes welcome to
    Lifts heavy things and hits hard......also eats as much as 2/3 people and sleeps 10 hours a day!

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Really useful performance listings...
    By Egg Nog in forum Technical forums
    Replies: 59
    Last Post: 04-18-2021, 05:13 PM
  2. GT4 whole car list!!!!
    By Mustang in forum Gaming
    Replies: 247
    Last Post: 07-07-2010, 08:06 AM
  3. V8 Supercars: Rnd 2 Bigpond 400, Perth
    By fpv_gtho in forum Racing forums
    Replies: 10
    Last Post: 03-25-2007, 05:20 AM
  4. Ford Mondeo Concept 2007
    By Vaigra in forum Matt's Hi-Res Hide-Out
    Replies: 6
    Last Post: 10-05-2006, 12:57 AM
  5. The Most Dinki-Di Holden
    By SlickHolden in forum General Automotive
    Replies: 5
    Last Post: 07-20-2006, 07:39 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •